Terms and Conditions
Last updated: 2024
Welcome to Granny Crew! These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms. Please read them carefully.
1. Definitions
- “Granny Crew”, “we” refers to the owners and operators of this website.
- “User,” “you,” or “your” refers to any individual accessing or using our website or services.
2. Use of Website
- You must be at least 18 years old or have parental/guardian consent to use this website.
- You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others.
- We reserve the right to restrict access to our website or services at any time, without notice.
3. Products and Services
- Handmade Creations: All products are handmade and may vary slightly in appearance, color, or size from pictures displayed on the website.
- Custom Orders: Custom crochet creations are made based on the specifications you provide. It is your responsibility to ensure the details are accurate.
- Availability: Products are subject to availability, and we reserve the right to limit quantities or discontinue items without notice.
- Please note: We put love and care into every handmade product, but with quality comes time. Articles in stock, 5 – 10 days, custom orders 4 – 6 weeks. Progress updates will be provided regularly.
4. Pricing and Payment
- All prices are listed in South African Rand (ZAR) and include VAT where applicable.
- We reserve the right to change prices at any time without prior notice.
- Payments must be made through the payment methods available on our website.
5. Order Process
- Once you place an order, you will receive a confirmation email.
- Full payment is required before the production or delivery of custom orders.
- We are not responsible for delays caused by incomplete or inaccurate information provided by you.
6. Shipping and Delivery
- We ship to addresses within South Africa. Delivery fees and timelines will be provided at checkout.
- Granny Crew is not liable for delays or losses caused by third-party couriers or incorrect delivery information.
7. Return Policy: Return Process
Contact Us:
Email our Customer Support Team at +27 68 619 9869 with your order number, issue details, and photos (if applicable) to initiate a return request.
Return Authorization:
If your return request is approved, we will provide a Return Authorization Number (RAN) and instructions for shipping the item back.
Shipping the Return:
Customers are responsible for return shipping costs unless the return is due to damage, defect, or an error on our part.
Ensure the item is securely packaged to prevent damage during transit.
Refunds and Replacements
Refunds: Refunds will be processed within 7 business days after we receive and inspect the returned item.
Refunds for defective or incorrect items will include the original shipping fee, if applicable.
Replacements: If you qualify for a replacement, we will process and ship the replacement item as soon as the returned item is received and inspected.
Additional Notes
Handmade Variations: As all our items are handmade, slight variations in size, color, or texture are to be expected. These variations are not considered defects but are part of the unique charm of handmade products.
Custom Orders: For custom-made orders, customers are heavily involved in the design process, including choosing colors and patterns. Therefore, returns for custom orders are not accepted unless the product is defective or damaged.
Customer Involvement: We value transparency and involve customers throughout the creation process, providing updates and photos of their order. This ensures satisfaction and minimizes errors.
Quality Assurance: All items go through a thorough quality check before shipping. If you are unsatisfied~ for any reason, please contact us so we can address your concerns.
How to Contact Us: For any return inquiries, please contact our Customer Support Team at:
Email: admin@grannycrew.co.za
Phone: +27 68 619 9869
We appreciate your understanding and support of our small, artisan-driven business.
8. Joining as a Creator
- Members of the public are welcome to join the Granny Crew team as creators.
- Creators agree to the terms outlined in their onboarding agreements.
- Granny Crew reserves the right to terminate the creator relationship in cases of misconduct or failure to meet quality standards.
9. Intellectual Property
- All content on this website, including images, text, and designs, is owned by or licensed to Granny Crew.
- You may not reproduce, distribute, or use any content without our prior written consent.
10. Limitation of Liability
- Granny Crew is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our total liability for any claim is limited to the amount paid for the product or service in question.
11. Governing Law
- These Terms and Conditions are governed by the laws of South Africa.
- Any disputes arising under these Terms shall be resolved in a South African court of competent jurisdiction.
12. Changes to Terms
- We may update these Terms from time to time. Any changes will be posted on this page with the “last updated” date.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]